Mar 1, 2022 | Outsourcing
There comes a point in time where a successful business owner must decide to scale up in order to continue growing their business. Scaling up is, however, not a simple task and requires a sophisticated plan and execution.
It’s a critical milestone for a business, so it’s important to have a solid plan in place, and the last thing you want to do is put unnecessary pressure on your business functions. When deciding to scale your business, outsourcing can offer a number of key advantages. In this blog, we discuss how Business Process Outsourcing (BPO) can help you mitigate risk when scaling your business.
The challenges of scaling a business
Scaling a business doesn’t come without its challenges. One of the biggest mistakes that businesses tend to make is that they try to scale too fast and their resources are unprepared to do so in such a short period of time. What’s important for business owners to remember is that they are not alone, there is no need for them to do everything in-house. Instead, they should rather focus on revenue-generating aspects of the business and prioritise areas that are core to their growth, and then outsource the other areas of the business where they could use the support.
How can outsourcing help mitigate risk when scaling your business?
Outsourcing certain business functions can help you concentrate more on what you do best and present you with more time to focus on revenue generating activities, improving both efficiency and scalability. There’s no need to waste valuable time focusing on mundane tasks that are time-consuming and don’t add to your bottom line.
Through outsourcing, your business is able to add an additional workforce for both temporary and permanent requirements. So, if you’re going through a growth phase and need some additional staff, but it’s too early to commit to hiring more in-house staff members, then outsourcing is the perfect solution – You can scale your business with very little to no risk, and with the added benefit of cost-savings achieved through outsourcing, you will have more capital to invest other areas of your business.
Furthermore you no longer need to worry about all of the time, money and resources associated with hiring an in-house employee, you can simply adjust your resources based on your company’s immediate needs.
Partner With Affinity Group
At Affinity Group, we are uniquely positioned in Durban, South Africa and provide a wide range of BPO services for countries around the world including the US, UK, Australia and Canada. We offer professional outsourced business support and back office services to companies involved in insolvency, finance, accounting, insurance, law, conveyancing, inbound/outbound telecommunications services, lead generation, sales activation and niche customer service markets.
If your business is considering outsourcing, we are happy to discuss your needs, please do not hesitate to contact us here, or email us on info@theaffinitygroup.co.za
Feb 1, 2022 | Outsourcing
There are many business strategies that can shape your business. Outsourcing is one that can have incredible benefits for your business, as long as it’s executed correctly. By following some of our best practices for outsourcing, your business can avoid any hiccups and streamline your outsourcing operations.
Define your goals clearly
Before you start engaging with an outsourcing partner, you should have done sufficient research about the benefits of outsourcing and have clearly defined business goals that you want to achieve through outsourcing.
Choose the right outsourcing partner
Choosing the right partner to handle your outsourced tasks can be quite challenging. In order to make an informed decision, you should always examine the vendor’s previous work to ensure that it meets your expectations in terms of quality and style. Below are some of the qualities you should look for in an outsourcing partner:
- Experience and expertise matching your requirements
- Fast turnaround times
- Adaptability
- Makes use of the latest technologies and tools
- Transparent and easy communication
- Good confidentiality and security measures
Start small and simple
When engaging with an outsourcing partner for the first time, you should start off with a smaller project first so your outsourcing partner can prove themselves. Once they have proved themselves, then you will have a better idea of their capabilities and can entrust them with more complex tasks.
Ensure regular communication
It’s equally important for both the parties to communicate transparently and on a regular basis so that issues are identified early and addressed efficiently. Onshore and offshore teams should meet virtually on a daily basis to ensure that everyone is up to date and understands what is expected of them. Senior management from both parties should also participate in weekly or monthly meetings to ensure that teams are achieving their goals.
Ensure Data Security and Regulatory Requirements
Before making use of an outsourcing partner, always enquire how they safeguard the data of your company and your customers. You should ensure that they follow the best practices to reduce any data breach risks. Service Level Agreements (SLAs) are a must as these will ensure that the operations relating to your work or project are up to the required standard.
At Affinity Group, we are certified as being compliant with all General Data Protection Regulation (GDPR), Data Protection Act (DPA), California Consumer Protection Act (CCPA), and Protection of Personal Information Act (POPIA) regulations and requirements.
Looking for a partner?
At Affinity Group, we are uniquely positioned in Durban, South Africa and provide a wide range of BPO services for countries around the world including the US, UK, Australia and Canada. We offer professional outsourced business support and back office services to companies involved in insolvency, finance, accounting, insurance, law, conveyancing, inbound/outbound telecommunications services, lead generation, sales activation and niche customer service markets.
If your business is considering outsourcing to Durban, South Africa, we are happy to discuss your needs, please do not hesitate to contact us here, or email us on info@theaffinitygroup.co.za
Jan 1, 2022 | Outsourcing
Outsourcing as a business strategy is often perceived as a tool that is reserved for large businesses. This, however, couldn’t be further from the truth! The truth is that all businesses, big or small, can utilise outsourcing to gain an edge on their competitors and stay ahead of the curve.
Large corporations have been taking advantage of Business Process Outsourcing (BPO) for years. Nowadays, businesses are able to utilise outsourcing in almost every aspect of their business. Everything from sales, to niche back-office support services, to accounting and legal services is being outsourced to professional BPO partners. But does this mean that startups and SMEs can’t benefit from outsourcing?
Absolutely not! Startups and SMEs need to disregard the notion that outsourcing is reserved for large businesses.
Benefits of Outsourcing for Small Businesses
If anything, the Covid-19 pandemic has opened our eyes to realise that there is, in some cases, no need to hire certain full-time-in-house staff. These tasks can often be outsourced at a fraction of the cost, without compromising the quality of work produced. Thus, many startups and SMEs are turning to outsourcing when they require a specialised service like bookkeeping or payroll, but cannot afford to, or simply don’t have the workload to hire an in-house accountant.
We discuss some of the benefits of outsourcing for small businesses:
Reduced labour costs
Hiring and training staff can often be an expensive process. Countries like South Africa offer major cost savings to source destinations such as the UK, US, and Australia of at least 40 – 45% on a steady-state operating basis (including overheads).
Access to expertise
By outsourcing, you can gain access to a highly qualified and affordable workforce. People in countries like South Africa are often overqualified and cannot find work, which means that you can gain access to a highly skilled workforce for a fraction of the cost.
Focus on core business
As a small business, outsourcing is important as it allows you to focus your time, attention and resources on your business’s core functions. That way you will be able to focus on scaling your business.
Flexibility
Though outsourcing, your business is able to add an additional workforce for temporary requirements. You no longer need to worry about all of the time, money and resources associated with hiring an in-house employee, you can simply adjust your resources based on your company’s immediate needs.
No matter the size of your business, outsourcing is a cost-effective and high-quality solution for all your business needs. You are NOT too small to outsource!
Partner With Affinity Group
At Affinity Group, we offer professional outsourced business support and back office services to companies involved in insolvency, finance, accounting, insurance, law, conveyancing, inbound/outbound telecommunications services, lead generation, sales activation and niche customer service markets.
If your business is considering outsourcing to Durban, South Africa, we are happy to discuss your needs, please do not hesitate to contact us here, or email us on info@theaffinitygroup.co.za.
Dec 2, 2021 | Outsourcing
Over the past 18 months, the pandemic has opened the eyes of many employers, making them realise that an in-office team is not necessarily the benchmark for success. Remote working has created a better understanding and interest in global outsourcing. In the current economic climate more and more businesses are looking to adapt, save money and grow their business. What better way to do it than to outsource to countries like South Africa, who have an oversupply of skilled workers that are struggling to find jobs locally?
The Work From Home Life
The Covid-19 pandemic and lockdown restrictions forced many businesses to move employees to remote working. At first, the adjustment to remote working was slightly unsettling, many business owners and employees had mixed feelings towards the new work from home life. But after a few months, work from home life started to become the new norm and many employees started to enjoy working from home. However, now that vaccines have started to roll out and governments are starting to allow employees to return back to work, some employees are not happy with the idea of returning back to the in-office work life.
Although some companies would like to keep their employees on a work from home basis, there are some risks that come with it which could potentially outweigh the benefits. When it comes to cybersecurity risks, work from home employees are at much greater risk than those working in the office. Most employees are not trained in these aspects and this could ultimately lead to General Data Protection Regulation (GDPR) compliance issues.
Employees may not be aware that there are big differences between accessing sensitive company data from the office and accessing the very same data from home. When employees are working from home, it is extremely difficult, if not impossible, to ensure that the appropriate measures are being followed to safeguard sensitive company data. The issue of oversight is also a huge problem when it comes to working from home, employees often tend to spend less time on completing tasks as there are more distractions at home.
Some of the top cybersecurity risk associated with working from home include:
- Phishing
- Weak passwords
- Unencrypted file sharing
- Insecure and unstable home Wi-Fi
- Working from personal devices
The Benefits of Outsourcing
The impact of the COVID-19 pandemic has brought about many operational and financial challenges for both small and large companies. Outsourcing is quickly gaining popularity because of the numerous benefits that it can offer businesses. We list some of the benefits below:
- Focus on core business activities – Outsourcing may be an effective option if you want your staff to be focusing on core business activities, non-core work can hinder an employee from doing more essential tasks. Outsourcing your businesses non-core functions will help your business focus on revenue generating activities.
- Reduce labour and overhead expenses – Running a business can be costly, through outsourcing, your business will be able to reduce its operational costs. South Africa, for example, offers major cost savings to source destinations such as the UK, US, and Australia of at least 40 – 50% on a steady-state operating basis (including overheads). Additionally, businesses that outsource will also save on the costs associated with hiring, such as training, equipment and infrastructure costs.
- Time zone advantage – Through outsourcing, you take advantage of the time zone differential between your country and the destination you outsource to. For example, South Africa’s time zone (GMT+2) overlaps effectively with multiple time zones, particularly the UK. South Africa’s capacity for round-the-clock high-quality service at significantly lower costs appeals to all parts of the world. The city is also able to offer both large and small offshore clients in the US, Australian and Canadian markets their night time or “downtime” customer support timelines, effectively allowing businesses in these regions to offer 24/7 customer support.
- Access to a highly qualified and affordable workforce – By outsourcing, you can gain access to a highly qualified and affordable workforce. People in countries like South Africa are often overqualified and cannot find work, which means that you can gain access to a highly skilled workforce for a fraction of the cost.
- Compliance – If you choose Affinity Group as your BPO partner, we are compliant with all General Data Protection Regulation (GDPR), Data Protection Act (DPA), California Consumer Protection Act (CCPA) and Protection of Personal Information Act (POPIA) regulations and requirements.
By utilising a trusted outsource partner like Affinity Group, you are guaranteed that the people working on your tasks are of the highest skill level required. You will also have the peace of mind in knowing that all agents work from our offices in Durban, South Africa and are supervised by senior management at all times, to ensure that the best quality of work is produced.
If you are considering outsourcing some of your non-core business functions, why not consider Affinity Group as your preferred Business Process Outsource (BPO) partner? We are uniquely positioned in Durban, South Africa and provide a wide range of BPO services for countries around the world including the US, UK, Australia and Canada. We offer professional outsourced business support to organisations involved in insolvency, finance, accounting, insurance, law, utilities, telecommunications, gaming and niche customer services markets. Contact us today to discuss your BPO needs.
Nov 5, 2021 | Outsourcing
The Covid-19 pandemic brought with it an abundance of challenges, especially in the workplace. Employers were forced to quickly adjust their normal business practices to reduce the spread of the virus.
The lockdown restrictions forced many businesses to move employees to remote working. At first, the adjustment to remote working was unsettling as many employers and employees had mixed feelings towards the new work from home approach. But after a few months, the work from home life started to become acceptable and many employees started to prefer it. However, now that vaccines have been rolling out, governments are starting to allow employees to return back to work. But some employees are not happy with the idea of returning back to in-office work life, some of whom are using Covid-19 as their excuse not to return to work.
We look at some of the challenges that employers are now facing as a result of the pandemic:
Employee Productivity
Whilst the work from home lifestyle may, in some cases, be just as productive as working from the office, the majority of the time this is not the case. Naturally, working from home increases the chances for distractions, ultimately making the employee less productive. Things like TVs, pets and household chores are some of the leading distractors whilst working from home.
In many instances working from home makes it extremely difficult to separate work and nonwork life. Many employers are not happy with the idea of employees working from home because there is no senior management watching over them to ensure that work is done efficiently and in a timeous manner. Many employers are getting frustrated because of the poor performance by employees working from home. The process of managing poor performance is often challenging and stressful on an employer, this is why many employers are turning to outsourcing.
The Employer-Employee Relationship
The relationship between employers and employees has been somewhat affected by the adoption of the work from home life. In many instances, employees are becoming resistant to return back to the office and do not want to give up the freedom that the work from home lifestyle gives them. This has the potential to create unnecessary tension on the employer-employee relationship, which may lead to internal conflict.
In order for a business to run smoothly, there needs to be a good employer-employee relationship. Employees not wanting to return back to the office has the potential to adversely affect the employer-employee relationship, which could ultimately lead to a number of unfavourable situations.
Employee Retention
Before the pandemic, many employees had never experienced the comfort of working from their own homes, and after getting a taste for the work from home lifestyle, they no longer want to work in an office environment. Some employees are simply looking for jobs that will allow them to work from home. The concept of employee loyalty is slowly diminishing as many employees are happy to move over to a competitor simply because they will be able to work from home. This puts immense pressure on an employer, not only with regards to the monetary costs associated with hiring new employees, but it also distracts employers from focusing on their core business needs.
How Can Outsourcing Help?
Business Process Outsourcing (BPO) is by no means a new concept, it has been around for many years. Some of the world’s largest and most successful companies have been outsourcing for years. We explore some of the benefits that come with outsourcing:
The number one reason for outsourcing is often to utilise the cost saving benefits associated with it. Top outsourcing destinations like Durban, South Africa offer major cost saving benefits to source destinations like the UK, US, and Australia of at least 40–50% on a steady-state operating basis (including overheads). Outsourcing also provides a viable and sustainable solution to the challenges and costs related to recruiting, training, pension contributions and equipment, with savings of nearly 50%.
When it comes to employees working from home, there is no management of staff, there is no guarantee that staff are working to their full capacity and up to company standards. However, by utilising a trusted outsource partner, like Affinity Group, you will have peace of mind in knowing that all agents are supervised by experienced and highly-qualified senior management at all time, ensuring that the best quality of work is produced in a timely manner.
Furthermore, all agents appointed by Affinity Solutions are managed by middle and senior management in accordance with a Service-Level Agreement (SLA), reducing the ‘internal’ frustration and stress, for you as an employee, of having to manage staff or deal with any poor performance.
Working from home can create a number of compliance issues, especially around General Data Protection Regulation (GDPR). Employers are having to make sure that employees who are working from home are GDPR compliant, this creates additional stress and costs on the employer’s behalf.
Affinity Group is compliant with all General Data Protection Regulation (GDPR), Data Protection Act (DPA), California Consumer Protection Act (CCPA), and Protection of Personal Information Act (POPIA) regulations and requirements.
- Access To a Skilled Workforce
South Africa has an extremely high level of unemployment, 32.6% in Q1 of 2021. People in countries with high unemployment rates like South Africa are often overqualified and cannot find work, which means that by outsourcing to South Africa, you gain access to a highly skilled workforce for a fraction of the cost.
- Focus on Core Business Activities
Outsourcing allows your business to completely focus on revenue generating activities. By not having to worry about managing staff performance, recruiting new staff or any of the other stress that comes with in-office staff, you will have more time to focus on core business activities.
We believe that every business should at least consider outsourcing as a part of their business strategy. Even if you do not choose to outsource yet, why not at least explore the logic and benefits behind outsourcing to Durban, South Africa?
If your staff are already working from home, why not consider outsourcing? Not only will your agents in Durban be working from the office under supervision by senior management, but you will also open the door to take advantage of a variety of benefits including the incredible cost saving benefit attached to outsourcing.
Partner With Affinity Group
At Affinity Group, we are uniquely positioned in Durban, South Africa and provide a wide range of BPO services for countries around the world including the US, UK, Australia and Canada. We offer professional outsourced business support to companies involved in insolvency, finance, accounting, insurance, law, inbound/outbound telecommunications services, lead generation, sales activation and niche customer service markets.
If your business is considering outsourcing to Durban, South Africa, we are happy to discuss your needs, please do not hesitate to contact us.
