There are many business strategies that can shape your business. Outsourcing is one that can have incredible benefits for your business, as long as it’s executed correctly. By following some of our best practices for outsourcing, your business can avoid any hiccups and streamline your outsourcing operations.

Define your goals clearly

Before you start engaging with an outsourcing partner, you should have done sufficient research about the benefits of outsourcing and have clearly defined business goals that you want to achieve through outsourcing. 

Choose the right outsourcing partner

Choosing the right partner to handle your outsourced tasks can be quite challenging. In order to make an informed decision, you should always examine the vendor’s previous work to ensure that it meets your expectations in terms of quality and style. Below are some of the qualities you should look for in an outsourcing partner:

  • Experience and expertise matching your requirements
  • Fast turnaround times
  • Adaptability 
  • Makes use of the latest technologies and tools
  • Transparent and easy communication
  • Good confidentiality and security measures

Start small and simple

When engaging with an outsourcing partner for the first time, you should start off with a smaller project first so your outsourcing partner can prove themselves. Once they have proved themselves, then you will have a better idea of their capabilities and can entrust them with more complex tasks.

Ensure regular communication

It’s equally important for both the parties to communicate transparently and on a regular basis so that issues are identified early and addressed efficiently. Onshore and offshore teams should meet virtually on a daily basis to ensure that everyone is up to date and understands what is expected of them. Senior management from both parties should also participate in weekly or monthly meetings to ensure that teams are achieving their goals.

Ensure Data Security and Regulatory Requirements

Before making use of an outsourcing partner, always enquire how they safeguard the data of your company and your customers. You should ensure that they follow the best practices to reduce any data breach risks. Service Level Agreements (SLAs) are a must as these will ensure that the operations relating to your work or project are up to the required standard.

At Affinity Group, we are certified as being compliant with all General Data Protection Regulation (GDPR), Data Protection Act (DPA), California Consumer Protection Act (CCPA), and Protection of Personal Information Act (POPIA) regulations and requirements.

Looking for a partner?

At Affinity Group, we are uniquely positioned in Durban, South Africa and provide a wide range of BPO services for countries around the world including the US, UK, Australia and Canada. We offer professional outsourced business support and back office services to companies involved in insolvency, finance, accounting, insurance, law, conveyancing, inbound/outbound telecommunications services, lead generation, sales activation and niche customer service markets.

If your business is considering outsourcing to Durban, South Africa, we are happy to discuss your needs, please do not hesitate to contact us here, or email us on